Outsourcing FAQs

What is outsourcing?

Outsourcing is when a business engages a third-party company to perform tasks, handle operations, provide staff or services on its behalf

Which services can an accountant outsource?

Almost all services an accountant provides can be outsourced. Most of our customers start with one or two services where they have recurring backlogs or peaks of work such as month-end bookkeeping. Others have outsourced their entire end-to-end accounting processes and customer contact to us.

What services does Initor Global provide?

We provide the following services to UK accountants:

  • Digital Bookkeeping
  • Year-end Accounts and Company Tax
  • VAT returns
  • Self-assessment tax returns
  • Payroll
  • Company secretarial services.

How do I choose the right partner?

Before agreeing a contract with an outsource provider, you must perform strong due diligence to ensure the partnership is right for you. Seek testimonials from existing customers and interview candidates to ensure the right cultural fit with your business. Our expert advisors will let you know if outsourcing is not the right solution for you and provide further advice.

How can I speak to an expert advisor?

You can provide your contact details via our website using our online form or connect with us on social media. We will get back to you within hours to discuss your requirements.

General FAQs about Initor Global

How do you ensure security of data?

We are GDPR compliant and ISO 27001 accredited. We use secure servers to process work and have physical safeguards in place to ensure the continuing security of your data.

Where is the offshore team based?

We have modern offices in Ahmedabad in India.

Do you have staff based in the UK?

Yes, we have senior members of the team based in London and the Southeast of England who can be contacted at any time. Our UK based staff regularly visit our customers.

What resource models do you offer?

At Initor Global we offer services by the hour, on a half-time equivalent basis or a full-time equivalent basis. All services are delivered by fully qualified bookkeepers, accountants, and payroll professionals.

How is data and information about clients shared with Initor Global?

Our expert IT advisors will discuss the most appropriate technology for data transfer with you. Our customers can use Secure File Transfer Protocol (FTP) servers, email-based communication or allow secure remote login access to their own servers.

Do I have to sign an annual contract?

No, it is not mandatory. We can agree to work on an ad-hoc basis when you need our support. We have annual contracts for our half-time and full-time equivalent resources. There is a two-month notice period for our annual contracts.

How do I communicate with my offshore team?

You will have a named relationship manager who is a senior accountant involved in your work. You can email your relationship manager at any time or arrange a video call should you need it.

What arrangements are in place in the event of the absence of a member of my offshore team?

Our Standard Operating Procedures (SOPs) record all tasks performed by team members. If any team member plans annual leave, we assign temporary resources who are briefed on the work to be performed. In the event of unforeseen absence, we assign appropriate resources who will refer to the SOP to progress work

Can I request a reference from your existing customers?

Yes, we are happy to seek permission from our customers to provide a reference to you.

How do I get started?

You can arrange a call with our expert advisors who will guide you through the onboarding process. We recommend the best model of delivery and price based on your needs.

If we feel outsourcing is not right for you, we will provide our honest feedback to help you. We are committed to providing all customers with the best possible service based on their needs.

What if I am not satisfied with any aspect of your service?

Your named relationship manager is always available to discuss any concerns you have about our services. If necessary, we will agree on corrective action to bring our service back on track. You can escalate any issues arising to our senior management team if you prefer.

Can I change my contracted service?

Yes, based on your needs we can change your service delivery model between ad-hoc, half-time and full-time equivalent resources. We adjust your contract and terms immediately. We can ensure you retain the same accountant when changing to our full-time equivalent service if you wish.

Accounting & Tax FAQs

Which accounting and tax software can Initor Global use?

Our accountants are accredited to use all major software including QuickBooks, Xero, Clearbooks, Kashflow, Freeagent, VT, Sage, Tax calc, Iris, Digita, SAPA, Tax filer, and so on. If your Practice uses its own bespoke software, we can ensure your offshore team is trained in that software.

What are the benefits of outsourcing accounting services to Initor Global ?

We have integrated teams of qualified professionals who can meet all your bookkeeping, accounting, tax, and payroll needs. We have been working with UK accountants since 2006 and have a track record of successful delivery. You can try our services for free on a no-obligation basis.

Who reviews the work of your accountants ?

All work produced by accountants is reviewed by a senior manager. We also undertake quality reviews of accountant’s work and report the outcome to our senior management team. All accountants have targets for achieving high quality in their work.

Do you prepare working papers?

Yes, all work is supported by comprehensive working papers. We have our own spreadsheet-based system or can use any system your Practice has in place.

Pricing and Free Trial FAQs

How much does your service cost?

Our prices are typically 50% less than a UK equivalent resource. We use fixed pricing based on the skills and qualifications of your accountants and the role you require our people to fill. Our half-time and full-time equivalent resources offer scope to achieve a lower hourly rate than the equivalent ad-hoc service as you would expect.

What if I need additional hours at peak times of the year outside of the contracted amount?

If you require additional hours, we will charge these at the equivalent hourly rate in full discussion with you.

Do you offer a free trial of your services?

Yes, all customers can try our service for free with up to 10 hours of accountant or tax professional time on a no-obligation basis.

What is the billing cycle?

Services are billed each month based on the contracted rate. We keep track of hours on our ad-hoc contracts and ensure you are satisfied with the number of hours recorded before you pay.

Operational FAQs

What are your working hours?

Our working hours match UK arrangements between 9AM and 5PM each day. We also follow UK holidays in a calendar year.

What are your turnaround times?

We aim to complete monthly bookkeeping and year-end accounts and self-assessment tax return work withing 5 days of receiving all information. Less complex accounts can be turned around in less than 5 days.

Do you provide training for your accountants on UK tax and accounting matters?

We have an onsite Academy at our modern offices in Ahmedabad. Our trainee accountants work towards professional qualifications under the direction of accredited tutors. We provide continuing professional development to all accountants and regular updates on UK regulatory matters such as GDPR, data protection, anti-bribery and corruption and anti-money laundering rules when needed.

Do you have your own IT team?

Our IT manager is a member of the senior management team. He leads a team of IT professionals who will help set up your service and software for our accountants.

Skills, qualifications, and experience FAQs

What skills and qualifications do your accountants possess?

We have a highly skilled team of over 100 accountants with various professional qualifications such as ACCA and Chartered Accountants. We also employ finance graduates with Bachelor of Arts and Master of Commerce degrees from university. We are regulated by ACCA through our UK-based office.

What experience do your accountants have?

Most of our accountants are professionally qualified with over 2 years’ post-qualification experience. Others are working towards professional qualifications.

We have been working with all types of UK accountants since 2006.

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